Triad Business Bank Brand Audit

Triad Business Bank Brand Audit

Brand Audit Case Study

Challenge:
Branding a Brand-New Organization

Developing a brand for an established organization that’s been around for years is a straightforward process. But how do you define a brand for a client who is in the early stages of their corporate history? That’s what Triad Business Bank asked us. Here’s how we did it:

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Strategy

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Establish Goals

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Who are we and what do we stand for?

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Who are we for (and not for)?

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What are we trying to accomplish?

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Research & Analysis

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Interviews

In order to get a comprehensive understanding of Triad Business Bank, we conducted qualitative research in the form of 19 interviews with key stakeholders. To gain the internal perspective of their brand, we interviewed 13 TBB employees at multiple levels within the organization. On the opposite end of the spectrum, we spoke with people outside of the bank to see the brand through an external lens, including current clients as well as one lost customer.

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Competitive Analysis

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We also evaluated TBB’s main competitors in hopes of learning what differentiates them from the other banks in the area.

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Develop Brand Story & Visual Expression

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Based on the data gathered during the initial stages of the Triad Business Bank brand development project, we determined the strengths, weaknesses, opportunities, and threats for their organization. This SWOT analysis guided us as we approached the creative side of this project.

SWOT ANALYSIS

The Results

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Success for a branding initiative of this nature can be measured by the alignment of the creative materials developed with the organizational mission and culture. The data cultivated from our research emphasizes that Triad Business Bank is a community-focused organization that is trustworthy, approachable, and responsive. Taking this into consideration, we created visual elements and a website that reflected their values.

Pinehurst CVB Campaign

Pinehurst CVB Campaign

CVB Campaign

Pinehurst Golf
Known throughout the country as the Home of American Golf, Pinehurst (and its surrounding communities, Southern Pines and Aberdeen) boasts 40 distinct golf courses in a 15-mile radius. Designed by some of the most renowned golf architects in the business, the courses offer challenges and exciting play for golfers of all skill levels and ages. Pinehurst has always maintained a loyal following among the game’s most passionate and polished players with its lush fairways and charming small-town appeal. From historical treasures to fine dining and shopping, Pinehurst’s appeal rests with more than just legendary golf.

The Challenge:

Though the 40 courses that make up Pinehurst’s world-famous reputation still hold a powerful allure, their CVB knew it was important to stay in touch with both the old and new guard of golf lovers. In an effort to appeal to both older generations and the upcoming wave of new millennial-aged golfers, we helped craft a robust print and digital campaign. Our work campaign would strive to lure returning golfers back to the Home of American Golf as well as entice a younger audience to discover that legacy for the first time. Lucky for us, it’s not hard to reinvigorate a brand promise that has captivated generations of golfers.

The Campaigns:

How do you convey the singular focus and dedication to golf that Pinehurst exudes? How do you make it clear that the city and its residents eat, sleep and breathe the game? First, you have to make sure you’re keeping the Pinehurst brand’s key value propositions foremost in the viewer’s mind. Our first campaign execution, Golf In Mind, does just that. Using double exposure techniques, this series combines close-up portraits of golfers with striking images of the area’s courses inside their silhouette. It’s a visual cue that makes their value proposition perfectly clear: Pinehurst is golf. These standout images needed bold headlines to match, which is why they’re paired with resolute words like legendary and inspiring. The taglines “Golf here is legendary” and “Golf here is inspiring” evolved out of a lengthy dive into the world of Pinehurst golf, working to identify just what made their courses stand out from the pack. Simply put, the reputation of Pinehurst’s golf community is legendary, drawing in players from around the world. It’s inspiring, pushing professionals and amateurs alike to rise to the occasion and play their best. When you’re lucky enough to have nurtured a reputation like Pinehurst’s, it’s crucial that you don’t overcomplicate the message or clutter the basic facts of its appeal and success. In addition to the more emotionally-driven Golf In Mind campaign, we also wanted to highlight the fact the Pinehurst is home to 40 golf courses in just a 15-mile radius—an almost uncanny statistic to comprehend. Unlike more common one-off golf destinations, Pinehurst gives golfers a stunning array of courses to test their mettle, allowing for an unparalleled diversity of challenges and rewarding games. We put the number 40 front and center for this campaign, letting it do most of the talking. When you’ve got an asset like that at your disposal, it’s best not to get in the way.

The Campaigns:

How do you convey the singular focus and dedication to golf that Pinehurst exudes? How do you make it clear that the city and its residents eat, sleep and breathe the game? First, you have to make sure you’re keeping the Pinehurst brand’s key value propositions foremost in the viewer’s mind. Our first campaign execution, Golf In Mind, does just that. Using double exposure techniques, this series combines close-up portraits of golfers with striking images of the area’s courses inside their silhouette. It’s a visual cue that makes their value proposition perfectly clear: Pinehurst is golf. These standout images needed bold headlines to match, which is why they’re paired with resolute words like legendary and inspiring. The taglines “Golf here is legendary” and “Golf here is inspiring” evolved out of a lengthy dive into the world of Pinehurst golf, working to identify just what made their courses stand out from the pack. Simply put, the reputation of Pinehurst’s golf community is legendary, drawing in players from around the world. It’s inspiring, pushing professionals and amateurs alike to rise to the occasion and play their best. When you’re lucky enough to have nurtured a reputation like Pinehurst’s, it’s crucial that you don’t overcomplicate the message or clutter the basic facts of its appeal and success. In addition to the more emotionally-driven Golf In Mind campaign, we also wanted to highlight the fact the Pinehurst is home to 40 golf courses in just a 15-mile radius—an almost uncanny statistic to comprehend. Unlike more common one-off golf destinations, Pinehurst gives golfers a stunning array of courses to test their mettle, allowing for an unparalleled diversity of challenges and rewarding games. We put the number 40 front and center for this campaign, letting it do most of the talking. When you’ve got an asset like that at your disposal, it’s best not to get in the way.

The Execution:

Once the campaign’s collateral was ready to tee off, it was time to decide just how and where these ads would be seen. Combining traditional print avenues with a digitally-focused campaign allowed the assets to reach both ends of the target spectrum: older, established golfers and their millennial-aged counterparts. In addition to hitting high-traffic destinations for golfers across the internet, ads for this campaign appeared in national publications such as Southern Living, Golf Digest and AARP Magazine, as well as more regionally-focused outlets such as Our State Magazine (NC), VA Golfer and Washingtonian Magazine.

The Execution:

Once the campaign’s collateral was ready to tee off, it was time to decide just how and where these ads would be seen. Combining traditional print avenues with a digitally-focused campaign allowed the assets to reach both ends of the target spectrum: older, established golfers and their millennial-aged counterparts. In addition to hitting high-traffic destinations for golfers across the internet, ads for this campaign appeared in national publications such as Southern Living, Golf Digest and AARP Magazine, as well as more regionally-focused outlets such as Our State Magazine (NC), VA Golfer and Washingtonian Magazine.
GlenGuard

GlenGuard

Strategic Planning Case Study

GlenGuard

GlenGuard’s superior breathability and moisture-wicking properties are routinely held up as the most comfortable, compliant flame-resistant fabrics for industrial FR work wear on the market. The people who need this kind of work wear have a tough, uncomfortable job. From climbing 50-foot poles to manning oil rigs in 100-degree temperatures to repairing high voltage electric lines during an ice storm, these are not your standard 9-5ers. And GlenGuard is not your standard work wear fabric.

 

The Challenge:

When you’re working in the baking heat of the Texas oil fields, any extra comfort can go a long way. We knew that work wear made with GlenGuard fabric provided a cooler, lightweight option, but reaching the workers would be a challenge. Many of these “roughnecks” worked on contract in temporary placements, moving from place to place only for short periods of time. We not only needed to reach these elusive workers, but needed to communicate effectively that GlenGuard’s product would keep them far cooler than anything they had worn before.

The Strategy/Campaign:

After considering the challenges that lay ahead, we knew that all of our efforts had to approach our audience on their own turf and had to relate to their own concerns. Our six-month campaign placed billboards on the commuter highways frequented by oil and gas workers going to and from the fields. We launched radio spots on stations popular with our audience. We even incorporated guerilla marketing tactics like giving out posters and helmet stickers and distributing branded coasters through a local beer distributor. And to help measure our results, we established a dedicated 800-number to track phone inquiries.

These efforts were coupled with a national print advertising campaign that focused on reinforcing the message of GlenGuard’s comfort to the safety managers and directors in charge of specifying a crew’s work wear. GlenGuard also got their partner’s sales team primed and ready for what we knew would be an increased volume in sales calls and inquiries. Leads would be generated, and their Sales team was ready to strike while the iron was hot.
These efforts were coupled with a national print advertising campaign that focused on reinforcing the message of GlenGuard’s comfort to the safety managers and directors in charge of specifying a crew’s work wear. GlenGuard also got their partner’s sales team primed and ready for what we knew would be an increased volume in sales calls and inquiries. Leads would be generated, and their Sales team was ready to strike while the iron was hot.
The Results
As expected, this campaign created a real increase in both brand awareness for the end-user and their safety managers, but it also resulted in the generation of substantial leads for the Sales team. The GlenGuard name and its primary value proposition—“The Coolest FR Workwear”—had penetrated the market in a powerful way. This was most obvious through the engagement we got on their social media pages. The GlenGuard name became a part of these oil workers’ everyday routine, and this made a positive impact on the GlenGuard book of business.
As expected, this campaign created a real increase in both brand awareness for the end-user and their safety managers, but it also resulted in the generation of substantial leads for the Sales team. The GlenGuard name and its primary value proposition—“The Coolest FR Workwear”—had penetrated the market in a powerful way. This was most obvious through the engagement we got on their social media pages. The GlenGuard name became a part of these oil workers’ everyday routine, and this made a positive impact on the GlenGuard book of business.

The Marketing Manager for GlenGuard’s partner who distributed the work wear, had this to say:

“Sales leads have increased substantially; we have signed additional business and benefited from greater product awareness. We have had far more people coming to us and asking for more information about our FR offering.”

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